Conditions of Ticket Sales and Entry
Tickets must not be sold or offered for sale anywhere else except the SRAD website, EventBrite, or by our ticketing team. Only tickets purchased from our website, EventBrite, or our approved agents are valid for admission. Tickets sold via unauthorised third parties, including online auction sites and ticket resale sites are not valid for entry. Any attempts to manipulate or damage our systems may be unlawful and could result in legal action being taken.
Refunds and Transfers
If for any reason you are unable to use your tickets they can be transferred to someone else if you wish to sell them on. If we are given at least two weeks notice (14 days) in writing, tickets can be cancelled and refunded however, a non-refundable amount of £10 per ticket will apply.
Delivery of Tickets
If you have ordered your ticket on our website you will receive an email confirming your booking and a receipt from PayPal confirming that a payment has been made. You can view and change your online ticket at any time by clicking a link that will be included in your confirmation email. If you have booked with one of our agents, or paid by cheque or BACS, you will receive a receipt upon payment and ticket confirmation through the post.
If you arrive late for the start of SRAD we appreciate that you will want to be taking part as soon as possible and will do everything possible to assist. To limit disturbance to any therapies that may be taking place we ask that you wait patiently under a member of the team can be with you.
Conditions of Entry
The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited. An SRAD photographer and videographer will be present thoughout the event. Media can be viewed on the SRAD website or Social Media pages. By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.
We reserve the right to refuse admission to the event, request any ticket holder to leave the venue, and take appropriate action to enforce this right.
We reserve the right to change the advertised arrangements of our events in the case of illness or any other cause beyond our control. Should this unlikely situation occur, ticket refunds would be given to all ticket holders.